Job Description:
Work for a leading provider of tools, equipment, and support services to a huge range of industries across Ireland, all powered by the latest technology.
About the Role
As a Service Technician you will service and repair our full range of hire equipment and tools, maintaining the quality, safety, reliability, and availability of hire stock in a cost-effective manner.
You will maintain and ensure maximum workshop productivity in line with company targets, while adhering to damage process, ensuring product damage is highlighted to company guidelines on Health & Safety at Work and cost recovered via the company procedure.
Reporting To: Workshop Supervisor / Operations Manager
Responsibilities
* Advise on any product defects with regards to health and safety and reliability of equipment.
* Carry out daily and weekly internal audits to ensure equipment quality is maintained.
* Make sure you work in a tidy, clean environment and adhere to all the company’s safety guidelines including wearing of personal protective equipment and company overalls.
* Champion HSEQ to safeguard the interests of the business, our people, and customers.
* Log any/all safety observations with the Workshop Supervisor or via the reporting app
* Report any recurring health and safety issues with equipment to your manager.
Compliance
* Liaise with the Workshop Supervisor when spare parts are required to ensure cost effective repairs (Minor repairs may be undertaken by a Service Technician)
* Advise the Workshop Supervisor of repairs covered under warranty.
* Service and maintain all core products within the range adhering to the service checklists.
* Follow internal test and run processes prior to uploading on to internal computerised system to ensure product quality is maintained.
* Ensure service records are maintained and updated onto the internal computerised system (Spanner/DSP) and daily worksheets are populated.
* Adhere to the damage process and ensure product damage is highlighted
* Ensure that all equipment is cleaned to the highest standard ready for hire.
* Adhere to all safety accident management system (SAMS) and safety updates/ technical bulletins.
Customer Service
* Routine service and minor maintenance of all hire equipment and products including electrical testing where required.
* Carry out refurbishment of equipment and products where necessary.
* Maintain and ensure maximum workshop productivity in line with company targets.
* Carry out other tasks and duties as required, including assisting in other departments when necessary.
* Promote teamwork between colleagues across all HSS locations, to ensure delivery of an effective workshop performance.
* Manage operational priorities through testing of required equipment.
To make it safe, you will:
* Think Safe, Work Safe, Home Safe
* Wear the correct PPE at all times.
* Be proud of the work you do.
* Be proud of the equipment you are handing over to customers.
* Do not load or unload your vehicle unless it is safe to do so.
* Be a key driver in serious about safety by leading from the front.
To make it happen, you will:
* Deliver an excellent customer experience.
* Complete all deliveries and collections.
To make it better, you will:
* Use your smart phone as trained to enhance the customer experience.
* Always look for opportunities and leads.
* Suggest better ways of working.
* Communicate frustrations to your manager.#
To make it together, you will:
* Promote teamwork within the depot.
* Show respect to everyone your work with
* Work hard for customers and your team.
* Multi-skilled working to ensure all aspects of the job get done.
About You
* Desirable experience in maintaining mechanical and electrical equipment.
* Possess a positive attitude, solution driven mindset, with good problem-solving skills.
* Have strong communication and organisational skills.
* Proficiency with computer systems and numerical skills are essential, and any experience with manual handling will be beneficial.
